Commbots — omnichannel contact center and help desk across WhatsApp, Facebook, Instagram, Viber, Telegram, email, web and SMS.
Engage customers on every channel they already use
Commbots is Smart Vision’s complete contact center platform: connect WhatsApp, Facebook, Instagram, Viber, Telegram, email, web and SMS in one place — automate with chatbots, empower agents and measure performance.
What is Commbots?
Commbots is an omni channel contact center and help desk solution built for customer service teams. It connects WhatsApp, Facebook, Instagram, Viber, Telegram, email, web and SMS so you can engage customers in real time on the channels they already use and trust.
Smart Vision deploys Commbots with official WhatsApp Business integration where required, so your team can send and receive messages, run verified business communications, automate routine queries with chatbots and hand complex cases to live agents — all from one platform.
Need the full technical breakdown — chat center workflows, bot builder, campaigns, reporting and developer APIs? Visit commbots.com or explore our Chat Center solution page.
Supported channels
Commbots brings every major customer touchpoint into a single inbox. Agents see the full conversation history regardless of which channel the customer used first.
Core features
A snapshot of what Commbots delivers for UAE and GCC businesses. Full feature documentation, demos and onboarding are available on the product site.
Omni Channel Contact Center
Engage customers on WhatsApp, Facebook, Instagram, Viber, Telegram, email, web and SMS from one unified inbox. Filter by channel, label, status or assignment — open, automated, closed or team queues.
WhatsApp Business Platform
Verified sender identity, two-way messaging, delivery and read receipts, plus rich media — images, documents, QR codes and more. Supports approved templates and session messages for support.
Chatbot Builder
Create unlimited bots with keyword triggers, welcome flows, question sets, linked bots and working-hour rules. Connect to HTTP APIs or databases to automate repetitive queries 24/7.
Agent Help Desk
Agents reply in real time, send attachments, label contacts, transfer chats, use quick replies and view full history. Internal alerts keep teams coordinated while customers stay on their preferred channel.
Campaigns & Notifications
Send bulk messages to opted-in customers — OTPs, appointment reminders, shipping updates or marketing alerts. Template registration and WhatsApp-approved messaging for business-initiated outreach.
Dashboard, Reports & API
Live dashboard for sent/received volume, MAU and template usage. Detailed reports by bot, agent, channel and campaign. REST APIs to get contacts, chat history and send messages programmatically.
Integrations & deployment
Commbots integrates with leading CRM and business systems so conversation context flows into the tools your sales and support teams already use.
- •Native CRM connectors — sync contacts, leads and conversation data with your existing stack
- •Helpdesk, ERP, sales portal and e-commerce integrations
- •Third-party HTTP APIs and direct database connectivity
- •Webhook-based inbound message handling
- •On-site Windows deployment available for enterprise
Ready to see Commbots in action?
Get demos, pricing, template setup and WhatsApp Business onboarding through Smart Vision — or go straight to the product site for full specifications.
