WhatsApp Business

The Business Messaging Channel Everyone is Waiting For!

#1 MESSAGING APP IN 180 COUNTRIES

ONE-TO-ONE MESSAGING

  • Verified Sender
  • Branded communication
  • Customer name and logo
  • Rich Media
  • QR codes, pictures, files
  • Messages delivered status updates
  • 2 way communications
  • Send & receive messages
  • Familiar Experience

HOW TO ENGAGE WITH CUSTOMERS OVER WHATSAPP

Depending on how you’d want to interact with customers, you can message by sending notifications and / or use a customer service (chat) for best results.

1) NOTIFICATIONS

Send customers the information they need where they want to receive it

1-way

  • Booking confirmations
  • Boarding passes
  • Gate information
  • Hotel details
  • Purchase confirmations
  • Food order receipts
  • Delivery notifications
  • Delivery tracking
  • Banking transactions
  • Authentications
  • Appointment reminders
  • Balance checking
 

2) CUSTOMER SERVICE/CHAT

Easily respond to and learn more about your customers

2-way

Integrate WhatsApp Messenger into your customer database to track ticket resolution while enriching your customer data:

  • Order changes or delays
  • Delivery tracking
  • Refund inquiries
  • Travel itinerary changes
  • Other urgent issues

MESSAGING FORMATS TO COMMUNICATE

1) TEMPLATE

When starting new conversation using Template message, the user will NOT receive the block/report spam options, since the Template messaging and the business have been verified.

  • Template messages enable sending of customer notifications using predefined text templates.
  • Use Template message to engage with users in any moment
  • Used to send initial message to an end-user
  • Templates are registered in the following format:

    Template content: Hi {1}, This is test template from {2}

2) SESSION

Allowed only inside the 24h Customer Support window – 24h from the last End User message

  • Opt-in customer initiated communication
  • Send text, images, audio files, and PDF/docs

USER OPT-INS ARE REQUIRED

A business needs to have end-users’ opt-in in order to receive messages:

  • A business is responsible for storing and managing end-users’ WhatsApp opt-in database
  • A user must provide consent to receive messages in WhatsApp by opting-in via a third-party channel (i.e. the opt-in cannot be requested using WhatsApp)

Sample opt-in models

The best way to obtain customer opt-in is by extending existing opt-in channels (used for SMS and/or email).

  • Create a preference center that allows customers to set the outreach experience users prefer with your brand: what kinds of messages, over which messaging channels, and how often.
  • Reuse existing channels for opt-in : any type of channels that you use to reach out to customers
    (e.g. email, phone, web landing pages, direct mail, Facebook Messenger, push/web notifications, inapp messages, news feed cards, social channels, purchase/account registrations, ATMs, points of sales, etc.)

Customized Application

Smart Vision has developed a customized Autobot and Chatbot application for our users to use WhatsApp Business, following are the features:

  • Live dashboard to view the Summarized information.
  • Autobot: auto reply messages can be configured from the application which allows configuring multi-layer automated message setup based on selected keywords.
  • Get custom user-inputs like email, location, address, documents etc. with data validations
  • Chatbot: you can provide live support to your customers
  • Create phonebook
  • Send/Receive template or session message
  • API Integration: HTTP API for sending & receiving WhatsApp messages
  • Alerts and notifications
  • Custom integration with your CRM or any other applicatiuon
  • Online business reporting

Want to try it out?

Add +971 4 263 6898 to your contacts list and send a message saying ˝Hi˝ over WhatsApp or try scanning the QR code or click here.

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We will send you detailed proposal & Quotation within 30 minutes after receiving your enquiry.
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Phone: (+971) 4 263 6898
Email: [email protected]
Location Office No: 210
Building: Dream 02
Al Qusais Ind 04
Dubai, UAE.
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